Client Partnership Principles

Collaboration and Shared Success

We believe the best outcomes are achieved through teamwork. We work together with our clients as one team, combining expertise, ideas and perspectives to achieve meaningful results.

Continuous Growth

Technology and business are constantly evolving. We encourage learning, innovation and improvement to help our people, clients and partners grow together.

Curiosity and Innovation

We approach challenges with an open mindset. By exploring new technologies, ideas and approaches, we create solutions that address real-world needs.

Quality and Continuous Improvement

We are committed to delivering high-quality solutions and continuously improving our processes, services and ways of working.

Respect for Human Rights

Acendae respects internationally recognised human rights and expects its clients and partners to uphold the same standards.

We do not support or tolerate activities involving:

• Forced labour
• Child labour
• Human exploitation
• Unsafe working environments
• Discrimination or harassment

Fair and Inclusive Workplaces

We believe every individual deserves to be treated with fairness, dignity and respect.

Together with our clients, we are committed to promoting:

• Equal opportunities
• Inclusive workplaces
• Respectful communication
• Safe and healthy working conditions
• Fair employment practices

Discrimination based on characteristics such as gender, age, nationality, ethnicity, religion, disability, sexual orientation, or other protected characteristics is not accepted.

Responsible Working Practices

We encourage working environments that support:

• Reasonable working hours
• Employee wellbeing
• Professional development
• Respectful collaboration
• A healthy work-life balance

Integrity and Transparency

We believe trust is earned through responsible actions.

Acendae and its clients commit to conducting business with:

• Honesty
• Transparency
• Professional integrity
• Accountability

We do not tolerate:

• Bribery
• Corruption
• Fraud
• Money laundering
• Unethical business practices

Fair Competition

We support fair and open competition and expect our partners to comply with applicable competition and anti-trust laws.

Business decisions should always be based on:

• Quality
• Value
• Expertise
• Professional relationships

Conflicts of Interest

Potential conflicts of interest should be identified and communicated openly.

Both Acendae and our clients are expected to act transparently and take appropriate steps to manage situations where personal interests may influence business decisions.

Gifts and Business Hospitality

Business gifts, invitations and hospitality should always remain:

• Reasonable
• Transparent
• Appropriate
• In line with applicable laws and company policies

Neither Acendae nor its clients should offer or accept benefits intended to improperly influence business decisions.

Confidential Information

Trust and confidentiality are essential to our partnerships.

Both Acendae and our clients commit to protecting confidential information, including:

• Business information
• Customer information
• Technical documentation
• Software and source code
• Intellectual property
• Strategic plans
• Sensitive operational data

Confidential information should only be used for agreed purposes and should not be disclosed to unauthorised parties.

Privacy and Personal Data Protection

Acendae is committed to protecting personal data and respecting privacy rights.

When processing personal data, we expect both parties to comply with:

• The General Data Protection Regulation (GDPR)
• The Dutch GDPR Implementation Act (Uitvoeringswet AVG)
• Applicable privacy and security requirements

Together, we commit to:

• Processing personal data lawfully and transparently
• Using personal data only for legitimate purposes
• Implementing appropriate technical and organisational security measures
• Protecting personal data against unauthorised access, loss, or misuse
• Maintaining appropriate privacy practices and documentation

Growing Together

We believe strong partnerships require continuous communication and collaboration.

We encourage:

• Regular discussions
• Honest feedback
• Knowledge sharing
• Joint improvement initiatives

From time to time, Acendae may request information or feedback from clients to better understand partnership performance, security practices, or sustainability efforts.

Responsible Innovation

Technology creates opportunities to improve businesses and society.

Acendae aims to support responsible innovation by considering:

• Security
• Privacy
• Ethical technology use
• Long-term business impact
• Social responsibility

Open Communication

Strong partnerships depend on open and respectful communication.

We encourage clients and partners to raise concerns, share feedback, or report potential issues.

Acendae is committed to maintaining an environment where concerns can be communicated without fear of unfair treatment or retaliation. For reporting serious concerns, please refer to our Whistleblower Policy.